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M
MFOutreach
April 26, 2025
Question

How do I solve this FPS error?

  • April 26, 2025
  • 1 reply
  • 0 views

My FPS submission has been rejected and I am getting an error message that says "Reason: Validation failed for HMRC RTI payload: src-resolve: Cannot resolve the name 'dsig:Signature' to a(n) 'element declaration' component."
I've tried deleting the payroll and re-running it
Any idea how to solve this?

1 reply

J
JanbonN
April 26, 2025

We appreciate your proactive efforts in troubleshooting your FPS submissions, MFOutreach. The error message "src-resolve: Cannot resolve the name 'dsig:Signature'" indicates an issue with the digital signature in the XML structure being sent to HMRC during your FPS submission in QuickBooks. I'm here to provide the steps to reach the team that will help you resolve this.

 

Since you have already tried deleting and rerunning the payroll without success, it's best to consult with our support team who are equipped with the necessary tools to securely access your account, determine the underlying cause, and offer a suitable solution. Here's how you can reach a live representative:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Please choose between the methods to connect with our support.
  5. Follow the on-screen steps based on your choice.

 

Please refer to this article to check their support hours: Get help with QuickBooks products and services.

 

Once this issue is resolved, you can efficiently run payroll reports to enhance your payroll management process.

 

Please comment on this thread if you have other questions about submitting FPS in QuickBooks, MFOutreach. We're here to answer them in any way we can.

M
MFOutreachAuthor
April 28, 2025

Thanks, like others here I just resubmitted the FPS the next day without making any amendments and it was accepted, so I assume this was a Quickbooks bug that got fixed

B
BabyB
April 28, 2025

Thank you for promptly getting back to us and informing us that your issue has been resolved, MFOutreach.

 

Your feedback is incredibly important to us. Please rest assured that we are dedicated to maintaining the highest standard of service and support.

 

Should you require any additional assistance with FPS submissions in QuickBooks or have any other concerns, please do not hesitate to reach out. I'm here to help you at any time.

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