Hi there, gwendd.
I suggest contacting our QuickBooks Support Team. They have the tools to help transfer your data from standard to advanced payroll. They will be able to raise the request to our T2 department to prevent problems since wages are due next week.
Here's how to contact them:
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter your concern about the upgrading process.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
- Start a chat with a support expert.
- Get a callback from the next available expert.
7. Select how you want to contact them and fill in the information.
Please check this article to see different information on how to get started with Advanced payroll and its features: QuickBooks Online Advanced Payroll Hub.
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
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