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April 2, 2024
Question

How long does it take to move to core payroll. I currently can't use it and need to run payroll today

  • April 2, 2024
  • 1 reply
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1 reply

April 2, 2024

Hi there, @aldrams. Allow me to provide some information about the Standard to Core Payroll migration.

 

We've received similar cases and reports about customers unable to run payroll due to Core Payroll migration. Starting from March 2024, customers from Standard Payroll will be upgrading and transitioning to a new and improved platform. This is to roll out new features even faster and provide you with an even better payroll experience. You can also check out this article for more details: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

 

Moreover, customers will be move on specific dates during the night and the migration process may be completed between 8:00-9:00 AM the next day. You can also keep an eye out for an email and an in-product alert closer to moving day.

 

If you didn't received an email yet and want to know the specific dates and migration details, I recommend contacting our Payroll Support team to check when can you successfully migrate as they have the necessary tools to check your account and provide you with further details. Please refer to the steps below: 

 

  1. Go to the Help menu and select the Search tab.
  2. Then, click Contact Us.
  3. Then, enter a brief description of your concern and select Continue.
  4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

 

Furthermore, you may refer to these references for future guidance on how you can manage payroll in the new platform:

 

 

Also, here's the year-end guide to help you wrap up this year's payroll in QuickBooks Online Core Payroll.

 

I'll be monitoring this thread for any further support you may require in handling your payroll in the new platform. Feel free to respond to this post, and I will be available to offer additional assistance. Stay safe!