How to edit an employees p45 as it contains wrong information?

Thank you for posting here in the Community, @craig95. I can help you with editing information of your p45 in QuickBooks Online (QBO).

You can perform some troubleshooting steps as this concern could be a browser-related issue. Stored cache can cause unexpected behavior while using the application. To help you sort out this issue, we can perform some basic troubleshooting steps.

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift +N

 
If it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QBO.

Furthermore, if the applied amendments are not showing on the form, you can also delete the paycheques. Then recreate it to include the changes. Refer to this article to learn how: Create, modify, and print cheques

If the same thing happen, I suggest reaching out to our Technical Support Team. Since, the Community space is a public forum, reaching out to our phone representatives is the best option. They can pull up your account information in a secure environment, and provide fixes immediately.

Here’s how to get in touch with them:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you preferred messaging) or Give us a call.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Let me know in the comment section if you have further concerns about payroll. I’ll get back to this thread as soon as I can. Stay safe!