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ianzeligman
April 18, 2020
Question

How to pay staff after running payroll

  • April 18, 2020
  • 1 reply
  • 0 views
I’ve processed payroll for the first time in QuickBooks online, having moved over from desktop. Whilst the RTI submission has gone through and payslips have been produced, no payments are showing in the bank account register. How should I proceed?

1 reply

C
ChristieAnn 11
April 19, 2020

Hi there, ianzeligman.

 

I suggest contacting our QuickBooks Support Team. They can investigate why the payments are not showing in the bank register.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about running payroll.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

7. Select how you want to contact them and fill in the information.

 

Please check this article to see how Chart of accounts organizes your transactions so you know how much money you have and owe in each account: Understand the chart of accounts in QuickBooks. QuickBooks also uses COA to organize your transactions on your reports and tax forms.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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