How to record payment records as nothing happens when click on payment?

There are a few steps you can take to troubleshoot this situation, Carl.

Before that, what page in QuickBooks Online you tried to record payment? It helps me verify and provide an accurate resolution for you.

When users experiencing issues with recording transactions like nothing happens when clicking the payment button, we recommend performing the following actions below:

1. Clear your browser cache. Sometimes, accumulated cache data can interfere with the functionality of web applications. Removing your history can help resolve this issue.
2. Check your internet connection. Ensure that you have a stable internet connection. A weak or intermittent connection can prevent the payment feature from working properly. Try restarting your router or linking to a different network.
3. Update your browser. Make sure you're using the latest version. Outdated ones may not be fully compatible with certain features of web applications. Check for any available updates and install them if necessary.
4. Disable browser extensions temporarily. Some extensions or add-ons can interfere with the functionality of the program.
5. Use a different browser. It can help determine if the case is specific to your current browser or a more general crisis.

I'm providing resources to help you learn more about handling and collecting payments automatically in QuickBooks. These aids will furnish you with useful information and tips:

• Take and process payments in QuickBooks Online 
• Manage tax payments in QuickBooks Online
• Set up a recurring sales receipt in QuickBooks Online

Please feel welcome to keep me updated if you have any further questions or concerns about recording payments. I’m always available to assist you with any queries you may have.