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jonathan-armstro
November 26, 2020
Question

I am running my payroll and it comes up with 'Missing a required input' message when I try to save and view draft. Any ideas?

  • November 26, 2020
  • 2 replies
  • 0 views
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2 replies

MarsStephanieL
MarsStephanieL
November 27, 2020

I'd be happy to help you run your payroll successfully without any errors, @jonathan-armstro.

 

This error shows that the program wasn't able to read the saved file properly. In this case, I'd suggest to perform the browser troubleshooting method. This is done to eliminate any data-issue related, there are times that the accumulated data will become outdated and cause odd behavior to any program that functions through browser.

 

You can begin with logging in using an incognito browser to avoid saving the data. If you're able to save the draft of the payroll you run, you can go back to the regular browser and clear the cache. However, if the issue still exists, you can use another supported browser as an alternative.

 

These are the keyboard shortcuts to access a private browser:

 

  • Safari: Hold down ⌘ + Option + P
  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P

 

I've added this article for your future task in case  you want to track your employee's wages and other related expenses like taxes paid: Run payroll reports.

 

 

Please don't hesitate to let me know in the comment section if you have other questions regarding QuickBooks. I'm just around ready to back you up. Take care and happy Thanksgiving!

M
MaryChristina
March 30, 2021

What a waste of time. The most awful payroll system! I'll be using something else next month. ! 

    K
    KidsZone
    March 30, 2021

    Out of interest what will you be using - I'm desperate to change and looking for recommendations. 

    D
    Denebank
    February 19, 2021

    I get this if I have made a change to a employee. It is very annoying as I have to loose all the data I entered and start the payroll again. Surely there is a better way?

     

    I am using the Quickbooks App on my PC so the browser information given won't help me. 

     

    Payroll is still NOT fit for purpose. Needs serious upgrading and it is still not well fitted to the rest of the quickbooks system. I am considering starting again with a different system in April so I can get rid of Quickbooks completely. Which will be sad after 20 years of use but it is not the same product it once was. 

      K
      KidsZone
      February 28, 2021

      I have just had the same issue, it's so frustrating. Wasting so much time every month, and have had so many issues over the past year. Grrr.  I totally agree with you.  I am ditching QB from April. QB Payroll is not fit for purpose!

        JessT
        JessT
        February 28, 2021

        I can see how this has affected your work, KidsZone.

         

        If MarsStephanieL's steps didn't work, it would be best to have this checked with our Support team. They can do a screen-sharing session to see your setup to check the issue further. They are available on weekdays during the usual business hours in the UK.

         

        For the old Help menu interface:

        1. Click the Help (?) icon at the top.
        2. Choose the Contact Us button.
        3. Type one to three words that describe the issue on the What can we help you with box.
        4. Proceed with the Let's talk button.
        5. Select the Start messaging option.

        For the new Help menu:

        1. Click the Help (?) icon at the top.
        2. Type Talk to a human.
        3. Type one to three words that describe the issue on the What can we help you with box.
        4. Choose I still need a human.
        5. Select the Start messaging option.

        You can always go back to this thread if you have other questions in mind.

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