I am trying to set up a Direct Earnings Attachment on Standard payroll at 11% of the net pay but is being calculated at 11% of the gross. How do I resolve this?

Happy to help, @alison23.

I have troubleshooting steps to help resolve the direct earnings attachment calculation. This way, your employee records are always accurate. 

The direct earnings attachment can be computed with the net salary in QuickBooks Online Standard Payroll. The program should reflect or calculate the right amount as long as the setup is correct.

It sounds like your server was interrupted or corrupted. Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product. With this, I'd recommend logging your account through incognito. This way, we can check if it's a browser-related issue. Refer to the keyboard shortcuts below:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once in, run a sample payroll and check if it's already calculated the net pay. If it's resolved, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

If the issue persists, I'd recommend contacting our Customer Service Representative. They can review your account settings in a safe place and provide other troubleshooting steps. They can also send a ticket to our engineers for further review if needed. 

Here's how: 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Moreover, check out these articles below to learn more about court orders, managing employees, reports, and other helpful tools in QuickBooks: 

• Adding court orders in QuickBooks Online Advanced Payroll
• QuickBooks Online Standard Payroll hub

This thread is always open if you have other questions about post-tax deductions or other payroll related. I'm always here to help. Keep safe.