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M
Muddy Fields Campervans LTD
March 25, 2019
Question

I can't submit my FPS submissions

  • March 25, 2019
  • 2 replies
  • 0 views

Hi I've been trying to submit my FPS submissionsA but I keep getting the following error. 

 

Authentication failure the supplied user credentials failed validation for the requested service.

 

I've checked my government gateway id number and password serveral times yet I keep getting this message. 

 

Please help. What am I doing wrong!

2 replies

R
Rasa-LilaM
March 26, 2019

Hi there, Muddy Fields Campervans LTD.


Thanks for dropping by Community space. Let me help you get around the error, so you can submit the FPS.


I've checked my resources to verify if there's an on-going issue about being unable to submit payments to the HMRC, but we have no reports of any. I have some troubleshooting steps to help you fix the issue.


To begin, you can use a different browser and trying Chrome's Incognito Mode. This turns off extensions and add-ons that interfere with the program. Here are the shortcut keys for each browser.

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N


If you can successfully submit the payments, clear the browser’s cache to start on a clean slate. You’ll find detailed instructions in this article: How do I clear my browser cache and temporary Internet files?

 

Once done, you should be able to submit the FPS smoothly. 


Please let me know if you get the chance to try all these suggestions and what the results are. I'll be right here to assist further.

 

M
Muddy Fields Campervans LTDAuthor
March 26, 2019

Thank you so much for your reply. Unfortunately that still isn't working. Do you have any other ideas? Thanks 

R
Rasa-LilaM
March 26, 2019

Thanks for the response, Muddy Fields Campervans LTD.


I want to point you in the right direction so you can submit the tax return.


This error can happen when the user ID and password entered do not match what’s recorded in the HMRC. Since you’ve checked the login information several times, I recommend contacting the HRMC to see if the online submission for payroll forms is activated.


They also have tools to review your user ID and make sure you can submit the FPS seamlessly.


That should help you moving forward.


If there’s anything else I can help you with, click on the Reply button. I’ll be right here with you.

 

M
mary51
April 24, 2020

I cannot submit an EPS or find how to submit an FPS

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