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debnot
August 12, 2023
Question

I cannot update my phone number online and when I submit a change request I get an American code even though I'm UK based.

  • August 12, 2023
  • 1 reply
  • 0 views
I cannot update my phone number online and when I submit a change request I get an American code even though I'm UK based.
I therefore cannot verify my phone number.

1 reply

S
SarahannC
August 12, 2023

Your effort in submitting a change request is highly valued, and I'm here to provide further assistance, debnot.

Could you provide more information when attempting to update the phone number in your QuickBooks Online account? Did you encounter errors? This information will aid in comprehending the reasons for the unsuccessful change and enable me to offer precise solutions for this.

 

Let's pinpoint a potential factor contributing to this problem. Firstly, make sure to thoroughly review your phone number, ensuring it corresponds to the UK region's format. If you've obtained a new phone number based in the US, the system might restrict the update due to a mismatch with your UK-based QuickBooks account.

 

If you're sure and confident that it belongs to the UK region, the system should typically allow you to proceed with the phone number update. It  could your browser's cache and cookies might be causing difficulties that are preventing you from updating the phone number. I suggest using a private browser:

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
  • Command + Shift + N for Safari

 

Then, try clearing your browser's cache and cookies, and then attempt the process again. If the problem persists, try using a different web browser. 

 

When submitting a change request, make sure to use this article: Recover your Intuit Account if you can’t sign in- UK. Then, select I need to update my phone only under the Proof of identity section.

 

If you're consistently receiving a code from an American region that isn't working in your case, I recommend reaching out to our Support Team for prompt assistance with the change. Navigate to the Gear icon and choose the Contact us option.

 

Please feel free to reach out to me anytime if you require further assistance with QuickBooks Online. My goal is to ensure that you always achieve your desired outcomes in your bookkeeping. Take care and have a good one.

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