Skip to main content
S
stephen47
October 23, 2023
Question

I have 3 DD mandates out of over 200 whose status is stuck on "Approved by customer...." They are active and payments are working. QBO support do not have a solution

  • October 23, 2023
  • 1 reply
  • 0 views
Their only solution is that I delete the Go Cardless link and then re-establish it and manually re-map over 200 customers. Not only that, I will need to manually activate direct debit on over 300 recurring transactions. It isn't causing a major problem as I can still take process direct debits even though they are not showing as Active in QBO. It is just annoying and even more annoying is that QBO can't implement a sensible fix.

1 reply

A
AileneA
October 23, 2023

Hi there, stephen47. 

 

I understand that resolving the issue at hand is of utmost importance to you, and I would like to provide you with more information on how we can assist you. First, you'd want to ensure the Direct Debit mandate is activated. 

 

Second, have you tried disconnecting and reconnecting your GoCardless? GoCardless can be disconnected and reconnected to re-import all active mandates. This will also require all recurring transactions set with Direct Debits to reset to Direct Debit and may be unfeasible for customers with large amounts of mandates.
 

If so, and you are still experiencing this unexpected behavior, I suggest reaching out to our customer support team again to receive the necessary assistance. Our customer support team has access to your account details securely and can help you check why your Direct Deposit is stuck on the customer's approval. They are well-equipped to handle your queries and provide you with the required information promptly and efficiently. 

 

  1. Go to Help.
  2. Enter the description of the issue, then click on Contact Us.
  3. Click Let's Talk.
  4. Choose Start a chat or Get the number.

 

I've added excellent articles addressing users' most common questions about using GoCardless for QuickBooks Online. These articles give users more in-depth information about the platform, its features, and how to use them effectively to manage their financial transactions. This is a significant step towards creating a more user-friendly experience and ensuring users can maximize the benefits of using GoCardless for QuickBooks Online.
 

 

I appreciate your patience in this matter, and as always, you can raise your questions regarding direct debit mandates in QBO. Have a wonderful day!

Terms & ConditionsAccessibility statement