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Jun 15, 2021 10:07 AM UTC
Question

I have added 3 new employees. Input all the data but QBO says Incomplete next to all of them. I have not done it wrong. Is it because they have to log in first?

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2 replies

Jun 15, 2021 10:37 AM UTC

Hello Grainne, 

 

Welcome to the Community page, 

 

Can we ask is it standard or advanced payroll you are using? 

 

Have you double checked all the information is filled in, in all sections? 

 

Can you try logging out of your account and back in again does it still say that they are incomplete?  

grainneAuthor
Jun 16, 2021 10:03 AM UTC

I solved it.  I had not put in any pay from previous employers (because none of them had any).