I have an employee who is due SSP but it is not getting paid?

Glad to have you here on the Community page, @alancowden55.

You have to change your employee's basic pay to zero so it'll calculate the Statutory Sick Pay (SSP) correctly.

To change it:

1. Click on Employees at the left pane.
2. Select the name of the employee.
3. Hit on the pencil icon, beside the Employment details section.
4. Zero out the amount under the Pay rate column.
5. Tap on Save.

For additional reference about updating an employee record in QuickBooks Online: Add, update an employee record in QuickBooks Online.

Click the Reply button if you have any other questions. I'm always here to help. Have a great day!