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eren-mehmed
Nov 27, 2020 1:17 PM UTC
Question

I have approx 5 No. types of additional pay automatically being added to each months payroll despite the fact they do not even appear under the Additional Pay window?

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4 replies

GeorgiaC
Nov 27, 2020 2:50 PM UTC

Hi eren-mehmed,

 

Thanks for joining us on the Community!

 

Can I first check which version of the payroll you're using, Standard or Advanced? 🧐

eren-mehmedAuthor
Nov 27, 2020 3:20 PM UTC

Hi GeorgiaC, 

 

I have spoken to Lara M at Quickbooks support since posting this. However, the issue remains and Lara is attempting to resolve the issue via a senior member of staff. It almost appears that there is a cache issue with my data at Quickbooks' end. Have you encountered this before?

 

Eren

GeorgiaC
Nov 27, 2020 3:30 PM UTC

Hi Eren,

 

Thanks for getting back to me - this isn't something which I've come across before and does sound like it could potentially be caused by a cache issue if these additional pay types had previously been set up on the account, and are for some reason being pulled through. If you haven't already, it would be a good idea to clear the cache on the browser you're using and then close/reopen this before running the payroll.

 

Please get back to us below to know the outcome or if you're requiring further assistance with this! 🙂

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