I have entered SMP for an employee, now my payroll won't run, anyone experienced this? It has been escalated to tier 3 by QB team, but I urgently need them to fix it

I understand the urgency to be able to run payroll, @BreanFrog. Since this has already been escalated to Tier 3, let me direct you to our live support team for follow-up on this case.

Here's how to contact them:

1. Open your QuickBooks account using your web browser.
2. Head to the Help icon, then the Search tab.
3. Enter Contact US in the search box.
4. Click Contact Us.
5. Pick the Chat or Callback option.
    

Also, you can find answers to common questions through Help in your QuickBooks product. Refer to this article: Get help with QuickBooks products and services.

On the other hand, I'll give you these links as your further reference in running payroll in QBO:

• Set up and manage payroll schedules
• Set up and manage Auto Payroll in QuickBooks Online Core Payroll
• Add pay history to QuickBooks Online Payroll

If you need further assistance with managing your payroll, just click the reply button. I'm always here to help.