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A
ayrshire-drainag
July 3, 2024
Question

I have resubscribed to quickbooks payroll after processing a few months in another payroll supplier. Quickbooks wants me to continue from when I left. How do I fix this?

  • July 3, 2024
  • 1 reply
  • 0 views
I left and processed week 4 to week 13 in another payroll system but quickbooks is looking for me to complete these. Help???

1 reply

J
JamaicaA
July 3, 2024

Welcome back to your payroll service, ayrshire. I'm here to assist you in bypassing the prompt message and configuring your payroll data to pick up where you left off.

 

Since you previously used a different payroll system before returning, you may need to go through the setup again. You're required to input the wages you have paid your team since April 6th. Please know that once you add this data and run the first pay, you can no longer change it.

 

To start, gather the most recent payslip, P11 Working Deductions sheet, or FPS submission details for each employee to populate the pay history. These documents contain information to ensure accurate taxes and NI contributions.

 

After that, follow the steps below to enter how much you paid your employees this year:

 

  1. Go to Payroll and then Overview. 
  2. Select Start to Add your payroll history.
  3. Click + Add employees and Enter information for those you haven't yet.
  4. Tap Yes if you've paid them since April 6. 
  5. Input the amounts in each column while ensuring the entries match the payslips or payroll reports for the year. 
  6. Hit Save. 
  7. Repeat the steps for each employee paid this year, then Done.

 

Once done, proceed to Step 3 on this guide if there's a need to rectify payroll items: Add pay history to QuickBooks Online Payroll.

 

You can also check out this article to review your payroll data, including employees and tax setup: Reactivate your QuickBooks Payroll subscription.

 

Furthermore, I suggest contacting our experts if the message for completion persists. They can provide the necessary resolutions to continue the process.

 

Save this reference for the instructions on generating paychecks for your workers moving forward: Run payroll in QuickBooks Online Standard Payroll.

 

Keep me notified by commenting below for anything else you need assistance handling payroll and employees. I'm always ready to share more resources.

A
ayrshire-drainagAuthor
July 18, 2024

Hi thanks for information. I have set up our employee as a new employee as advised and the current new pay runs are working fine from Week 14. I have a problem with the previous pay run which was due when moving to another payroll supplier. This now says overdue payroll and wants me to continue from Week 4? Is there a way I can stop this and refer to my new set up for future pay runs?

C
CamelleT
July 18, 2024

Thank you for returning to the thread, Ayrshire. I truly appreciate the detailed information you've provided, along with the helpful screenshot, concerning the overdue payroll prompt you encountered in QuickBooks Online (QBO). Your engagement and clear communication play a pivotal role in our ability to provide you with the solutions you need.

 

Since you previously ran payroll through a different service provider, it's important to input the payroll history into QBO for accurate reporting. 

 

If you're unable to accomplish this, I suggest contacting our Payroll Support Team. They have the necessary tools to assess your account, find a way to bypass the overdue prompts, and assist you in setting up future pay runs accurately. Here's how:

 

  1. Go to Help.



  2. Tap the Search tab and select Contact Us.



  3. Enter a description of your concern. Then, hit Continue.



  4. Choose a way to connect:
  • Start a chat with a support expert. Live chat all day, M-F.
  • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 If you have additional questions about handling payroll processes, please add a reply below. I'll make sure to address them promptly, Ayrshire. 

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