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user90904130907
Apr 28, 2020 10:39 AM UTC
Question

I have run my first payroll via the Standard online payroll - and there seems to be no journal posting?? Is this correct??

Original commenter did not share additional details

7 replies

Rose-A
Rose-A
Apr 28, 2020 12:21 PM UTC

Hello, user90904130907.

 

I'd be happy to help you check your payroll journal posting in QuickBooks Online. You might want to check what are the default payroll accounts linked to your payroll transactions. You can go through the Payroll Settings to check this.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner and choose Payroll Settings.
  2. Click Chart of Accounts in the left panel.
  3. Select Default Accounts for your payroll transactions.
  4. Hit Save.

I'm including this article to help guide you more about the Standard Payroll in QuickBooks: QuickBooks Online Standard Payroll Hub.

 

Also, please know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

 

I've got your back if you need more help with payroll in QuickBooks. I'd be more than willing to lend you a hand.

paul72
paul72
Apr 28, 2020 12:44 PM UTC

This thread https://quickbooks.intuit.com/learn-support/en-uk/employees-and-payroll/standard-payroll-not-fit-for-purpose/01/521717 seems to suggest there's a known issue if you've recently migrated from Desktop.

EmmaM
Apr 28, 2020 1:15 PM UTC

Hi user90904130907

 

Have you migrated from desktop or from the Paysuite payroll?

It may be down to the chart of accounts that have migrated across.

 

We can help you with how to set up the correct chart of accounts and how to do manual journal entries for the employees for this period. Once they are created it should hopefully then on the next period see those liabilities/expense accounts exist and automatically post to them.

 

 

FredDogsMum
Apr 28, 2020 2:25 PM UTC

I have the same issue in three new companies I've just imported this week. 

What are the accounts I need in my COA and if I delete the payroll and rerun it will they show up ?

Also I have another 6 companies to import.  What am I doing wrong please.

 

Thanks

Helen

AlcaeusF
AlcaeusF
Apr 28, 2020 4:52 PM UTC

Thanks for joining this conversation, Helen @FredDogsMum.

 

We received reports regarding this issue and our Product Engineers are still working to fix this issue. While we don't have an exact timeline for when this will be resolved, you can manually enter a journal entry (JE) as a workaround.

 

Before doing so, I suggest consulting your accountant for further assistance with the process to ensure your books are accurate. To create a JE, please refer to this article for the detailed steps on how: Create a journal entry in QuickBooks Online.

 

Just in case, I'll add this article for future reference: QuickBooks Online Standard Payroll Hub.

 

Reach out to me in the comment section below if you have any other concerns or questions. I'll be here to help. Have a great day!

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