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mattymoo
September 3, 2022
Solved

I have run our Payroll for August and I have an error which says Some payroll journals couldn’t be published

  • September 3, 2022
  • 1 reply
  • 0 views
Under each employee the error is Error: Unable to generate a valid document number for this journal.

I have been on the chat for over an hour and somebody checked all the settings and concluded I should just delete the payroll and run it again, which I have done, but I have exactly the same error.

I run payroll the same way every month and have never had this error before.  Any ides on how to fix it?
Best answer by mattymoo

Hi @MaryLandT 

 

Yes creating a dummy journal worked and all the payroll journals have now posted.

 

Thank you for your help

1 reply

MaryLandT
MaryLandT
September 3, 2022

Thank you for bringing this to our attention, mattymoo.

 

I haven't received a report yet about the error. You can perform the steps below for now as a workaround.

 

  1. Create a dummy journal entry with a unique reference number and save it (Example reference number: Payroll Journal 1).
  2. Go back to the affected pay run, then click Export to QBO. This will create the necessary payroll journal.
  3. Delete the dummy journal entry.
     

If the steps didn't work, you can create the payroll journal manually.

 

On the other hand, I recommend getting back in touch with our Payroll Support Team. I know you've already contacted them, however, you can report the issue so they can create a case under your company. They can forward the issue to our Product Team for further investigation.

 

I'm adding these articles for some links about the payroll tasks in QuickBooks Online.

 

 

Let me know how the contact goes or leave a comment below if there's anything else I can help you with the payroll journals not posting. I'll be around to help you.

M
mattymooAuthorAnswer
September 4, 2022

Hi @MaryLandT 

 

Yes creating a dummy journal worked and all the payroll journals have now posted.

 

Thank you for your help

    K
    Kevin_C
    September 4, 2022

    Thanks for updating us on this, @mattymoo.

     

    I'm glad to hear that my colleague was able to help you out with your payroll journals concern.

     

    For more tips and other resources, you can always visit our website for future reference: Self-help articles.

     

    Don't hesitate to post again or leave a comment in this thread if you have any other questions in the future. The Community's always here to help. Have a great day!

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