I have set an employees tax code as CBR, so this should take 20% of their wage as tax. However there tax taken is 50% is there any reason for this?

Thanks for reaching out to the Community forum, hathwaym.

You're right. If CBR is use as tax code, all employees income from the job or pension is tax at the basic rate in Wales, which is subject to a 20% tax rate.

To further investigate as to why the system takes out 50% of the wage as tax, I invite you contacting our Customer Care Team. They can pull up your account in a secure environment and check this for you to determine the root cause of the issue.

Check out this link for ways on how to connect with us: Contact the QuickBooks Online Customer Support team.

You may also find these resources helpful:

• Tax codes
• Income Tax in Wales

Moreover, I don’t want to leave you empty-handed, visit our Community Help Articles hub in case you'll need some related articles in managing your account.

I’m here to help if you need anything else. Have a fantastic day!