I have submitted our September - December (2022) return and it is reflected on the HMRC website. It is not shown in QB under 'Submitted returns' or 'Filed returns'. Why?

Hi there, accounts164. 

Let me make it up to you by ensuring you'll be able to find the VAT returns in QuickBooks Online (QBO). 

All submitted/filed VAT returns within QuickBooks should show in the VAT menu. Since you've already submitted the return to HRMC, we'll need to mark a period as filed in QuickBooks online. 

Here's how: 

1. Click into the Taxes tab from the left-hand navigation bar
2. Select Submit Return on the far right of the desired VAT period
3. When the Prepare VAT Return screen appears, confirm the dates and details are correct to what you filed with HMRC
4. When you are happy with this, click on the drop-down arrow beside Submit to HMRC and select Mark as Filed.

If you're still unable to find the submitted VAT return, I suggest performing some basic troubleshooting steps to make sure the issue isn't browser-related. It's possible that local internet cache files are the reason for this unexpected behavior.

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

You may be also interested in setting up VAT settings, codes, and rates in QBO. This article will guide you through the process: Set up and edit VAT settings, codes, and rates in QuickBooks Online.

Keep your post coming if you need more help with submitting VAT returns in QuickBooks  Online (QBO). I'm always here to help. Take Care!