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February 2, 2022
Question

I just get a blank page when I click on payroll even though inc subscribed and payroll will run on the app but not online.

  • February 2, 2022
  • 1 reply
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1 reply

DivinaMercy_N
February 3, 2022

I want to ensure you'll be able to access the payroll page seamlessly, @pviggy.

 

To access QuickBooks Online (QBO) without problems, we have to ensure that you're using a supported browser. To check the minimum requirements needed to run the program, please visit this article: System requirements for QuickBooks Online. 

 

Once confirmed that you're using a supported browser version and you still experience the same thing, we can perform some browser troubleshooting steps. Let's begin with accessing your QBO account in a incognito browser. Private mode does not store cache files that might cause errors when accessing websites. Below are the keyboard shortcuts that you can use:

  • Ctrl+ Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge 
  • Command + Shift + N for Safari

 

If it loads successfully, you'll have to clear the cache of your regular browser to refresh the background processes and to have a clean slate.

 

For additional troubleshooting steps, please visit this article: QuickBooks Online doesn't load correctly or has blank pages.

 

You can also browse through our Help articles page to look for helpful guides and articles that you can bookmark for easy access in the future. 

 

Feel free to get back to me if you have follow-up questions about accessing your payroll page. I'll be around.