I'm upgrading UK payroll but am not offered standard payroll even though i've been using it to date. how can i do this?

Hi johng21

When you state that you have been using standard, do you mean you are/have been using Paysuite? If you are using Paysuite and want to migrate to Standard but are only given the option to upgrade to advanced this is probably due to the fact that you are using something in Paysuite that Standard doesn't account for. If our assumption is correct you will have to contact our support line for further assistance. 0808 437 5337.