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Kayleigh3
April 26, 2025
Question

I missed a payroll submission one month [jan 25], my others since have been rejected, I have only just found them unsent and queued up. How to correct?

  • April 26, 2025
  • 1 reply
  • 0 views

Very frustrating because QB didn't tell me I had unsent submissions, or rejections or that I had missed payroll. So when looking at the employees payment history, January 2025 is missing. I have now accessed the payroll journals to find Jan listed as an EPS, which keeps getting rejected by HMRC - who have now fined me, which is how I searched and found this issue in QB. Then every payroll submission I completed monthly since [Feb/mar/apr] is sitting in a queue and can't be sent because they need to be sent and accepted in chronological order. I then at the time before I knew of any issue, made my employee a leaver now and tried to submit that, so that is also now in the queue. When I try to resubmit the Jan 25 EPS, it gets rejected, so I can't send the others. Please help me to correct. Thank you.

1 reply

C
ChristineJoieR
April 26, 2025

We understand that payroll issues are a priority and we are committed to ensuring a smooth process for you, Kayleigh. To resolve these issues starting from January and beyond, I recommend contacting our QuickBooks Payroll phone representative who can provide expert guidance.

 

It's essential to contact payroll support for your concern due to the specific complexities and multi-step process involved in resolving the matters with your missed payroll submissions.

 

Aside from that, they can correct the queued submissions that need to be sent in chronological order and guide you through the necessary steps to clear them in the queue.

 

Here's how:

 

  1. Go to Help and choose the Search tab.
  2. In the search field, type in contact support.
  3. Click the Contact Us button.
  4. Enter your concern in the box and press the Continue button.
  5. Choose the Chat with us or Get a Callback.

 

Once this issue is resolved, you can efficiently run payroll reports to enhance your payroll management process.

 

Additionally, learn to input HMRC details into QuickBooks Online Core Payroll and Advanced Payroll to ensure you can accurately submit Real Time Information (RTI) to the HMRC: Manage your HMRC settings in QuickBooks Core Payroll and Advanced Payroll.

 

You are encouraged to visit the Community for any inquiries related to payroll or employee management. Assistance is readily available whenever you need it.

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