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deborah_b
April 14, 2020
Solved

I need to update eligibility for employment allowance, getting error message "the payroll start date cannot be changed because youhave payroll

  • April 14, 2020
  • 2 replies
  • 0 views
I need to update eligiblity for employment allowance. In payroll settings, when I select "paying after 6 April 2020" I get the error message "The payroll start date cannot be changed because you have payroll runs in other tax years" What do I need to do?
Best answer by AlcaeusF

I appreciate you for getting back to us here in the Community, @deborah_b.

 

I want to help you sort this out to get back on track. I've checked the screenshot you've attached, and it looks like the last pay period run is affecting the updating process.

 

To ensure you can update the eligibility for employment allowance successfully, I suggest reaching out to our QuickBooks Payroll Specialists. One of them will need to take over and help isolate the error message.

 

In case you need the steps, here's how:

 

  1. Click the Help option in the upper-right corner.
  2. Select the Contact Us option.
  3. Fill in necessary information.
  4. Hit Let's talk. 

Additionally, I recommend the following resource, which contains some updates I find helpful for setting up employment allowance:

 

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

2 replies

P
payment after leaving
April 14, 2020

Hi deborah_b

 

You will have another payroll currently within a different tax year, have you previously been using the payroll or set it up to test it?

D
deborah_bAuthor
April 14, 2020

We started using the payroll in January 2020, so mid year.

P
payment after leaving
April 14, 2020

Hi deborah_b

 

The additional payrun will have to be updated/advanced so that you are in the present tax year, are you attempting to create another payroll, with different pay/period dates?.

AlcaeusF
AlcaeusFAnswer
April 14, 2020

I appreciate you for getting back to us here in the Community, @deborah_b.

 

I want to help you sort this out to get back on track. I've checked the screenshot you've attached, and it looks like the last pay period run is affecting the updating process.

 

To ensure you can update the eligibility for employment allowance successfully, I suggest reaching out to our QuickBooks Payroll Specialists. One of them will need to take over and help isolate the error message.

 

In case you need the steps, here's how:

 

  1. Click the Help option in the upper-right corner.
  2. Select the Contact Us option.
  3. Fill in necessary information.
  4. Hit Let's talk. 

Additionally, I recommend the following resource, which contains some updates I find helpful for setting up employment allowance:

 

Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.

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