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alan_e_poore
Nov 7, 2019 9:02 AM UTC
Question

I pay for quickbooks payroll - I can't access payroll nor any employee details Why?

Original commenter did not share additional details

5 replies

EmmaM
Nov 7, 2019 10:12 AM UTC

Hello Alan

 

Can we ask if you are using the Standard payroll in QuickBooks Online?Our engineers have opened an investigation yesterday afternoon which is being worked on currently to fix this.

 

If you are using this payroll we can add your company to the investigation.If you are not using that payroll please let us know

 

Emma

alan_e_pooreAuthor
Nov 7, 2019 11:21 AM UTC

Yes - I'm using Quickbooks standard payroll UK

EmmaM
Nov 7, 2019 11:55 AM UTC

Hello Alan

 

We had an issue with that payroll loading which now should be resolved.Can we ask you to try clearing the cache and cookies in your browser and then logging back into QuickBooks and opening the payroll.

Let us know if you still get any issues

 

 

Emma

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