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A
alan_e_poore
November 7, 2019
Question

I pay for quickbooks payroll - I can't access payroll nor any employee details Why?

  • November 7, 2019
  • 1 reply
  • 0 views
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1 reply

E
EmmaM
November 7, 2019

Hello Alan

 

Can we ask if you are using the Standard payroll in QuickBooks Online?Our engineers have opened an investigation yesterday afternoon which is being worked on currently to fix this.

 

If you are using this payroll we can add your company to the investigation.If you are not using that payroll please let us know

 

Emma

A
alan_e_pooreAuthor
November 7, 2019

Yes - I'm using Quickbooks standard payroll UK

E
EmmaM
November 7, 2019

Hello Alan

 

We had an issue with that payroll loading which now should be resolved.Can we ask you to try clearing the cache and cookies in your browser and then logging back into QuickBooks and opening the payroll.

Let us know if you still get any issues

 

 

Emma

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