I've just started payroll on QB online. One employee is currently on SMP but I'm unable to add her SMP details for payment. I need to add her to the April payroll.

Hello, bryonybs.

If you’ve already followed the steps in this article (To enter Statutory Maternity Pay (SMP) section), you can try doing it again on a private window: https://quickbooks.intuit.com/community/Employees-and-Payroll/Statutory-Maternity-Pay-SMP-in-QuickBooks-Online-Payroll/m-p/242871

(Pay Suite: https://quickbooks.intuit.com/community/Employees-and-Payroll/Statutory-Maternity-Pay-in-PaySuite/m-p/239393)

Here’s how to start browsing privately:

• For Chrome, press Ctrl + Shift + N.
• For Internet Explorer or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

If it works fine, it’d be best to clear your browser’s cache or switch to other browsers. there are times that the overloaded files saved in your browser can cause unusual behavior in the program.

However,  If you’re still unable to enter the SMP details, I’d recommend reaching out to our support team for further assistance. They have more tools to check the issue further and walk you through more troubleshooting steps. Here’s how to get in touch with them:

1. Click Help at the top.
2. Select Contact us.
3. Enter your question under What can we help you with?
4. Click let’s talk.

You’re always welcome to visit us again if you have further questions or need further assistance with QuickBooks.