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DMulligan1
September 22, 2022
Question

I want actual customer service that listens - question about the referrals!

  • September 22, 2022
  • 1 reply
  • 0 views

I've been messed around repeatedly by the live chat peoplle being absolutely vague and just linking terms and conditions.

 

I signed up on August the 19th, approx, and just want to know if my account is going to get the bonus for being referred itself, and then if the two accounts I referred are going to get the bonus.

 

I'm in the middle of a chat at the moment with someone who can see this information - or so they say - the first one IN A MONTH to tell me this, but nah they're dancing around not telling me a single bit of information other than linking me to the terms and conditions which is what they've all defaulted to.

 

Sorry for being self-employed, I didn't think that in QuickBooks eyes it made me worthless and not deserving of actual customer service though!

1 reply

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GeorgiaC
September 22, 2022

Hi DMulligan, thanks for your post - anyone who refers a friend will be entitled to their reward vouchers, as per the T&Cs (referee must have an active QB license for at least 60 days from the referral date, and the advocate must have been a QB customer for at least 90 days). It may take up to 90 days to process your reward, which will be sent to you via email. If you have not received your reward within this time, please contact our support team so that we can check further. 

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DMulligan1Author
September 22, 2022

That to me is still vague and not good enough.

 

I want to directly be told that I have referrals assigned to my account and that after the alotted period I will be receiving those bonuses.

 

Your website glitched for everyone on that day, you being vague about it and not direct is unfair to customers and honestly is leading us on.

 

As the subject says, I want actual customer service that listens and you haven't.

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Ashleigh1
September 22, 2022

 Hello Dmulligan1, You should of gotten an email to say that you have registered, however the person you referred has to have a subscription for the correct length of time for the person to get the reward like Georgia has already stated above to you.

Terms & ConditionsAccessibility statement