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sarahgress01
December 15, 2024
Question

Insufficient PAYE deducted using Core payroll

  • December 15, 2024
  • 1 reply
  • 0 views

Hi

I use QB Core payroll for my four employees, two are salaried so receive the same gross pay each week and two get paid by the hour, but it's usually around the same sort of hours each week.

 

I processed payroll on Friday and paid the amounts to their respective banks.  Having just looked at the figures more closely, I wish I had spotted it at the time,  I can see that each of them have only been deducted approx half of what their PAYE should be.  No details have changed, no tax codes have changed.  

 

Can anyone shed any light on why this would be?  I believe there is an issue with QB Core payroll software.  I will also contact QB on Monday when their phone lines are open again.

Thank you

1 reply

S
ShyMae
December 15, 2024

Thank you for sharing your experience with QuickBooks Core payroll, Sarah. I recognize the effort you've put into processing payroll for your team, and I understand the importance of ensuring that any deductions, such as PAYE, are accurate. It's great to see your commitment to monitoring these details closely.
 

It appears you have posted a similar query twice. My colleague has already answered your concern and directed you to our live support team. Getting in touch with our dedicated experts will ensure that you are added to the list of affected users. You can view her response through this link: https://quickbooks.intuit.com/learn-support/en-uk/reports-and-accounting/incorrect-paye-when-processing-core-payroll/01/1516548#M7311
 

If you have any follow-up questions or need further assistance with your QuickBooks payroll concerns, please know we're here to help. We aim to ensure your payroll processing is accurate and meets your expectations.

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