Skip to main content
L
laurah6
July 21, 2022
Question

Moving from Standard to advanced

  • July 21, 2022
  • 1 reply
  • 0 views

We were using standard payroll when, without warning, and 2 days before payroll was due to run, the system stopped working.

We have been told that its due to too many employees.

we were ok to upgrade to advanced but cannot believe that there seems no easy way to do this?

Firstly - what data do we need to export to make sure we can upload it again easily? surely there must be a bulk upload option? Any tips on exporting and importing this data hugely appreciated.

Also do staff lose their old payslips that they had while we were on standard - or will old records still be there?

Finally we have been told that it can take 7-10 days to upgrade - is that true?

1 reply

R
Rasa-LilaM
July 21, 2022

It’s nice to see you in the Community, laurah6.

 

Allow me to share some insights on how to smoothly move your Standard payroll data to the Advanced version.

 

Before you migrate to the latter payroll service, you’ll have to export and then import your employees’ information, payslips, and reports. That's because you’ll lose your current payroll information when you switch to the advanced version. Also, the migration procedure can take up to 7 business days to be completed.

 

That being said, I recommend you contact our Payroll Support Team. One of our specialists will collect your personal information to gain access to your account. Then, go over all of the requirements for the migration process.

 

To reach them:

 

  1. Go to the Help icon at the top to display the Search window.
  2. From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
  3. Tap the Continue button to see the list of support options.
  4. Choose Chat to start a conversation or Callback to speak with an agent.

 

For additional resources, you can utilize these articles to move your payroll data:

 

 

Also, the QuickBooks Online Advanced Payroll hub includes links to common payroll-related activities. It also contains a video tutorial to help you complete each task.

 

Feel free to visit the Community again if you need further assistance while working in QuickBooks or have questions about the product. Simply click the Reply button and post your comments. I’ll get back to help you. 

Terms & ConditionsAccessibility statement