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January 13, 2021
Question

My MTD has been working well, until my last return in November. There was a message which said Take Action!!. I have tried to, but to no avail. Any answers or ideas?

  • January 13, 2021
  • 1 reply
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1 reply

Angelyn_T
January 13, 2021

Hi there, @intotheblueresta.

 

Thank you for raising your concern here on the Community page. I can share with you some basic troubleshooting steps on how to fix the issue you're having.

 

Usually, we can resolve this error by disconnecting MTD from the Accounts and Settings. Then, go to https://www.gov.uk/permission-software-tax-information and remove authorisation for QuickBooks.

 

To disconnect MTD:

 

  1. Go to the Gear icon, then select Accounts and Settings.
  2. Click on Advanced, then go to the Making Tax Digital section.
  3. Follow the on-screen instructions to complete the process.

Once completed, reconnect MTD in QuickBooks Online.

 

  1. In the Advanced section under Account and Settings, select Learn how to connect.
  2. Tap on Let's go, this will take you to the HMRC page. Once you have read the guidelines, select Continue.
  3. Enter your HMRC credentials to sign in.
  4. Select Grant Authority and the HMRC page will close.
  5. Back in QuickBooks, select Continue.
  6. Go to Taxes, and check that the MTD badge is enabled.

To learn more about MTD, I recommend checking out these links:

 

If you have any other questions about QuickBooks or taxes, please let me know by adding a comment below. I'm more than happy to help. Have a great day!