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1231 4614 2598 824
Jun 10, 2019 9:39 PM UTC
Question

My payroll is not creating journals for just one employee... the employee is active. is anyone having similar issues ?

Original commenter did not share additional details

5 replies

Mark_R
Jun 11, 2019 1:44 AM UTC

Hello there, @1231 4614 2598 824.

 

The possible reason why your payroll is not creating journals is that your Journal Mapping settings don't have a selected bank account. To fix this, let's review your Journal Mapping if there's a bank associated with it.

 

Here's how:

 

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Choose Advance in the Account and Settings.
  4. In the Journal Mapping section, check the Net pay account if there's a bank selected.

Once done, I'm confident that your payroll will create journals.

 

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.

 

Please keep in touch with us here in the Community should you need any further assistance. We're always here to help.

---11
Oct 5, 2019 5:05 PM UTC

While I can see that entering the bank account works, I would have expected the ability to decide where I want the employees gross pas and ER's NI to sit in my chart of accounts.

 

I have staff that are employed directed in the COGS process as well as Office Admin so I want to be able to set Account Codes accordingly.

 

Also, I see that the the Employee name does not come across in the posting journal either

 

I would have expected a proper integration when using your integrated systems

Charies_M
Oct 5, 2019 8:45 PM UTC

It's my pleasure to help you today, ---11.

 

In QuickBooks Online (QBO) UK, there isn't an option to set a specific accounts as to where your employees gross pay would be under in your Chart of Accounts.

 

Once you run payroll, the system collates all the journal entries based on the total employees. However, the details of this can only be viewed on the Payroll Detail reports. 

 

You can always get back to me if you have other questions and I'll do my best to help you out

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