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V
VGG-Accounting
September 20, 2021
Question

National Insurance Refund

  • September 20, 2021
  • 1 reply
  • 0 views

I have a client who has continued to work after retirement age and should therefore not have paid NI for the last 8 weeks.  However, his code was not changed to C and he has therefore paid too much NI.

Can somebody please tell me how to refund this NI overpayment on Quickbooks?  I am using advanced payroll for this client.

With thanks

Vicky

1 reply

S
SarahannC
September 20, 2021

Hello there, @VGG-Accounting. Hope you're doing well.

 

You have an option to delete and recreate the payroll. Once done, you can resend it to HMRC. It'll overwrite the one that was previously submitted. Since there is an overpayment, HMRC will give you the option to issue a refund or auto deduct the amount on your next payment. 

 

However, I would highly recommend contacting our specialist  first. They can check and verify if this needs to change the NI code. You can follow the steps below to contact them:

 

  1. Go to Help at the upper-right corner.
  2. Click Contact us.
  3. Enter a short description of your concern. 
  4. You can then choose how you want to start a conversation by choosing Chat, Callback, Call us.

 

If you need more resources about QuickBooks Online Advanced Payroll (QBP), you can check this link: QuickBooks Online Advanced Payroll Hub.

 

If there's anything else you need, please let me know. I'll be around to help. Take care always.

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