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bedfordshirephon
April 9, 2020
Question

Need to resubscribe can see how ? Thanks

  • April 9, 2020
  • 1 reply
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1 reply

A
Ashleigh1
April 9, 2020

Hello Bedfordshirephon, 

 

If you log into your QuickBooks account and it is inactive it will ask you to put your billing details in straight away. 

 

If you are on a trail and want to now pay for the account if you go in the cogwheel>account and settings>billing and subscription> you can click on the product and put your billing details in. 

B
bedfordshirephonAuthor
April 9, 2020

It says it’s suspended ? Do it’s not coming up with anything for me to add billing instructions ? 
thanks

Anna S
Anna S
April 10, 2020

Hello, @bedfordshirephon.

 

If your QuickBooks subscription is suspended, you'll need to get in contact with our Online Support Team to renew it. They'll be able to access your account and make sure all your information is correct so that you can get back to business. The steps below will show you how:

 

  1. Go to the Help (?) menu
  2. Press Contact Us.
  3. Type Resubscribe and press Let's talk.
  4. Choose Get a Callback and enter your contact info.

 

An agent will be in contact with you shortly. 

 

Feel free to let me know how the conversation goes below. I'm always here to help.

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