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K
Karlie79
September 29, 2023
Question

Nest Pension contributions failed to upload

  • September 29, 2023
  • 1 reply
  • 0 views

I have entered all my employees in both payroll on QB and added them to nest 

I am trying to submit pension contributions and the below message keeps appearing. 

We couldn’t upload 1 out of 4 of your contributions to NestThe credentials provided for the initial request are invalid.

I have had a look around to see if anything looks obvious, but can not see any issues being flagged.

I have one employee who is 21 so had to opt in - could this have anything to do with it not submitting? 

 

1 reply

G
GeorgiaC
September 29, 2023

Hello Karlie79, thanks for joining the Community.

 

If this is your first ever submission to Nest, you will need to submit the pension information directly on their website. You will then be able to submit from QuickBooks for your following payroll periods without error.

 

If this isn't your first submission, or if you have any other queries, please get back to us below. 🙂

K
Karlie79Author
September 29, 2023

Thank you so much! I will try that now. 

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