New user of payroll and the pension contributions have been calculated incorrectly. Employers and employees contributions too low although program set at 5% and 3%?

Hello, rustyfarming.

Let’s first check if the percentage was setup correctly on the employee’s settings.  Here’s how:

1. Go to Employees from the left panel. 
2. Select the Employees tab. 
3. Choose the affected employee. 
4. Go to Auto enrollment section. 
5. Check the percentage under Employee’s contribution and Employer contribution.

If everything was setup correctly, you then review the taxation method that was selected. Here’s how:

1. Click the Gear icon at the top. 
2. Select Accounts and Settings. 
3. Choose Payroll. 
4. Go to Pension scheme section. 
5. Check the taxation method. 

• Net pay arrangement – pension contribution is deducted before taxes and NICs.
• Relief at source – including tax relief – pension contribution is deducted after deducting tax and NICs, that is the pension contribution is from the employee’s net pay.
• Relief at source – excluding tax relief – pension contribution is deducted after deducting tax and NICs, that is the pension contribution is from the employee’s net pay. However, the employee pays the entire 1% employee contribution.

If it’s still not calculating correctly after checking the settings, I’d recommend contacting the support team. They have extra tools like viewing session to further check your settings and further investigate the issue. Here’s how to reach them:

1. Click Help at the top. 
2. Select Contact us. 
3. Provide the brief explanation about your concern. 
4. Click Let’s talk.
5. Select Get a callback. 

Stay around if you have other questions about QuickBooks.