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Jaks64
July 11, 2024
Question

No history in core payroll

  • July 11, 2024
  • 1 reply
  • 0 views
Went to run payroll and it has changed, i have no employee history, asked for chart of account?? No warning of this move

    1 reply

    J
    jeanbiverly_
    July 12, 2024

    I understand how the sudden loss of some of your data has disrupted your workflow, @Jaks64. Let me make it up to you by ensuring you get the urgent help you need.

     

    After upgrading from QuickBooks Online (QBO) Payroll Standard to Core, any data, forms, or reports from previous years beyond the current year will also be transferred and accessible in a secure area within Core. For more detailed information, visit this article: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

     

    Since you mentioned that your payroll history and chart of accounts are missing, I recommend reaching out to our support team to resolve the problem. They have the right tools and resources to assist you further.

     

    Here's how:

     

    1. Log in to QBO.
    2. Navigate to the Help (?) menu and select Contact Us.
    3. Type in your concern, then click Let's talk.
    4. Choose a way to connect with us.

     

    Moreover, you can check out these articles to manage your payroll better:

     

     

    It's our top priority to ensure that all your data is accurate and that you can seamlessly run payroll on our platform. Should you have any other concerns, feel free to reach out here in the Community. We're here to provide support in any way we can. Take care.

    L
    Leighton19
    July 14, 2024

    I have the same issue,

    I have contacted support, I was told engineers are working behind the scenes to repair,

    I am not happy with the layout either, 

    can you not opted out & stay on standard payroll ? 

     

     

    R
    RheaMaeH
    July 14, 2024

    I appreciate you for jumping in this thread, Leighton19. I'm here to provide information about the issue of being unable to show historical payroll data to run payroll.

     

    We've identified an ongoing investigation (INV-107355) about the Core Payroll's inability to display historical payroll data. Our engineers have not yet provided an estimated turnaround time for the fix, but please be assured that they are working diligently to resolve this issue as soon as possible.

     

    Our engineering team is dedicated to resolving the problem so that you can regain access to your historical payroll data. We'll keep you updated via email on the status of the investigation.

     

    Furthermore, you can visit these articles to manage your payroll better:

     

     

    We appreciate your continued patience as we work on resolving this issue. Please come back here anytime if you have any other concerns about your payroll data. I'll be right here if you need help.

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