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February 20, 2021
Question

Our logo will not change, will not save. Others seem to have the same problem. This has been going on a long time now. Please sort it.

  • February 20, 2021
  • 1 reply
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1 reply

Adrian_A
February 20, 2021

Let's try changing the logo on a private window, jimmypayne.

 

There are instances that an issue like this occurs when the system encounters browser-related issues. I've added these keyboard keys to open a private window:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages. 

 

You can also log in on a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

If the same thing happens, I'd recommend reaching out to our Phone Support so we can investigate this further. You can contact us by clicking the ? Help icon.

 

I've also added this reference for more information about adding a logo on the sales form: Add, customise, or remove logos on sales forms.

 

I'm just a post-away if there's anything that I can help. Keep safe!