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WeightsLtd
March 20, 2024
Question

P32 report will not print.

  • March 20, 2024
  • 2 replies
  • 0 views

Payroll Employment Record P32 report will not print but all the other reports have printed ok. 

I get the message "An unexpected error occured, please try later".

I have been tryng all day, has anybody else had this?

2 replies

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CharleneMaeF
March 20, 2024

I understand the importance of printing your P32 report, WeightsLtd. I'm here to share some insights on how to isolate and get around this error message.

 

One possible cause of why the issue occurs is because of the browser cache. The search engine you're using consumes data to load web pages faster. However, too much of it causes problems that affect the views and performance of your account. 

 

To rectify this, I recommend accessing your QuickBooks Online account in a private or incognito mode. Doing so helps us verify the issue since this doesn't save any data files. 

 

Here are the keyboard shortcuts:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge
  • Command + Shift + N for Safari

 

Once logged in, print the report again. If it works, I suggest clearing the regular browser cache. It deletes all the data and optimizes its performance. Using supported ones also helps us determine if this is a browser-specific issue. 

 

Additionally, I've added an article that can help you learn more about P32 works: Employment Payment Record (P32) report for QuickBooks Online Standard Payroll.

 

I'll be around if you need more help running your reports with your QBO. Keep me in the loop by tagging me in your reply. Keep safe!

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WeightsLtdAuthor
March 21, 2024

Thank you for the response.

Unfortunately, I have tried this on three different computers with the same results even after clearing caches and using incognito windows.  I just get the same "unexpected error" message when I try to show the report.

 

Do you have any other suggestions?

A
Ashleigh1
March 21, 2024

Hello WeightsLTD, thanks for coming back to us with that extra information and for trying those suggestions. Having had a look into this more, there is an investigation which you have been added to, and any updates you will receive an email to let you know. Your case reference is 15114652597 . 

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raxthe0ne
April 5, 2024

It looks like it is a wider problem and we are having similar issue when trying to generate the PAYE summary reports for many of our clients who are using QB Payroll.

Let us know when then is resolved and how, although we have also escalated this to their technical engineers.

Clark_B
Clark_B
April 5, 2024

Hi there,@raxthe0ne.

 

Currently, we have an ongoing investigation (INV-101910) about the error message when trying to print the P32 report. Rest assured that our engineers are doing their best to fix it as soon as possible.

 

I understand the importance of printing the employment payment record P32 report in QuickBooks Online (QBO. For now, it's best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, you will receive an email notification as soon as any solution is available.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

For more information, please refer to this article: QuickBooks Online Support.

 

I'll add this article to guide you filter your reports to show specific accounts or customers, or format the layout so the right data shows up in the right place: Customise reports.

 

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to resolve the printing issue. If you have further concerns, drop a comment below, and I will answer them in any possible way.

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WeightsLtdAuthor
April 9, 2024

Checked on the off chance and was able to print the P32 this morning!

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