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E
ellismp
April 19, 2023
Question

P60 for one employee shows incorrect previous employment (should be zero)

  • April 19, 2023
  • 1 reply
  • 0 views

I moved to QBO mid-year (Dec '22) and transferred all the employee's details in including YTD pay, tax, NI etc.

Everything worked fine running Jan, Feb & Mar payrolls but the P60 for one employee is showing the previous YTD figure as the total for previous employment figure (which should be zero) and effectively doubling that up as it is also shown included in total for the year!!

How has this happened and how do I fix it??  Will that incorrect info have been sent to HMRC or does the previous employment figure only show on the P60?

Please help!...

1 reply

A
AbegailS_
April 20, 2023

Hi there, @ellismp.
 

Let's review the employees' previous payroll or YTD if it's correct. Once confirmed, and you're still getting the wrong information for P60, Since we can't access your account and view the setup in a public forum, I recommend contacting our Payroll Support to check this further.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Payroll at the bottom.
  4. Select QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub, as required. The respective self-help is displayed.
  5. To contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter.
  6. Select Ask me a question, Ask the QuickBooks Community or Contact a human.
  7. In the Search tab, select Contact Us.
  8. Enter your question and select Continue.
  9. Choose Chat with us to chat with a support expert.

If you need to make any changes in your employee's record in QuickBooks Online: Add or update an employee record in QuickBooks Online. It provides detailed steps and helps you check if the employee's information is accurate.

 

You're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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