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PhillB
April 29, 2020
Solved

Pay slip sending

  • April 29, 2020
  • 1 reply
  • 0 views

Hi,

 

We've just succesfully completed our first payroll run using QBO Advanced payroll.  A couple of things I can't figure out though:

 

1. If payslips are published from Advanced Payroll payrun they are not emailed or notification sent to employees.  I chose the option to notify employees without them havoc to log in, and have entered their email addresses.

 

2. If payslips are sent from within QBO itself I can add a custom message but that just gets appended to to default message.  How can I remove the default message please?

 

Thanks,

 

Phill. 

Best answer by MariaSoledadG

Hi, PhillB.  

 

As of the moment, preventing these default messages not to be sent to your employees isn't possible. I recommend contacting our support team so they can help you create a report for product customization. They also have the tools to pull up your account in a secure environment.

 

For future reference, you can also check this article for more information about payroll: QuickBooks Online Standard Payroll Hub.

 

Keep in touch if you need additional assistance. We're here to help you anytime.

1 reply

IamjuViel
IamjuViel
April 29, 2020

Greetings, @PhillB.

 

Once you click the Publish Payslips button in the pay run actions bar, your employee's will received an email notification letting them know that their pay has been processed. Also, make sure that your employees' email addresses are correctly setup under their individual settings.

 

Here's how to make sure that your employees are receiving their payslip notifications via email:

  1. Go to the Employees menu.
  2. Click on the name of the employee.
  3. Click on Pay Run Defaults from the left.
  4. Scroll down to Pay Slip Notifications, and set it to None.
  5. Click Save.
  6. Change the setting for Pay Slip Notifications back to Email.
  7. Hit Save again.

On the other hand, you can edit the message that is sent to your employees.  Here's how:

  1. Click the Employees menu.
  2. Choose the Payroll Settings tab.
  3. From the Business Settings column, click Pay Slips.
  4. Scroll down to the Email Notification section.
  5. Click the Edit button.
  6. Enter your Pay Slip Email Custom Message.
  7. Click Apply.
  8. Pick the Save button.

You can browse these articles to learn more about managing your employee's payslip:

Know that the Community and I are always here to help in processing your employee's payroll.

P
PhillBAuthor
April 30, 2020

Thanks very much for this.

 

The first part worked perfectly, that you.  We didn't even have to toggle off and on again as we had missed the setting and it was already set to off for all employees.  Payslips get sent fine now, that you.

 

The second part is where we had already added a customer message.  The problem is that adding a custom message doesn't disable the default message so the payslip gets sent with both messages, the default one at the top and the custom one below it.  Is there a way to prevent the default message from being sent and just have the custom message please?

 

Thanks again for the help,

 

Phill.

MariaSoledadG
MariaSoledadGAnswer
April 30, 2020

Hi, PhillB.  

 

As of the moment, preventing these default messages not to be sent to your employees isn't possible. I recommend contacting our support team so they can help you create a report for product customization. They also have the tools to pull up your account in a secure environment.

 

For future reference, you can also check this article for more information about payroll: QuickBooks Online Standard Payroll Hub.

 

Keep in touch if you need additional assistance. We're here to help you anytime.

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