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JMAmas
Aug 28, 2019 10:57 AM UTC
Question

PAYE not showing up/rolling through to employees payslip

Hi all, 

 

Got a client, one of their employees doesn't have PAYE on his payslip despite being 21 years old, working full time and having the correct tax code. All of the settings look correct and they are in line with what others have, yet PAYE doesn't show on the pay slip. 

 

Can someone advise?

 

Thanks

Jamie

12 replies

GeorgiaC
Aug 28, 2019 11:09 AM UTC

Hey JMAmas,

 

 

Can I check which version of the payroll are you using as we currently have three in use - Standard, Advanced, and PaySuite.

 

Does the employee have payment/salary information entered in their settings?

 

Thanks

 

 

JMAmasAuthor
Aug 28, 2019 11:48 AM UTC

Hi Georgia, 

 

It is standard payroll, via QB Online Accountant (what I'm accessing through). 

 

Yes, employee has payment details entered - hourly rate. All settings are set up correctly and the employee has been paid last month previously, and the same happened. Nothing rolled through to the payslip regarding PAYE liability due. Yet, the other employee has no issues and PAYE shows on the payslip as it should do. 

 

In fact, HMRC have even issued a new tax code for said employee which updates his personal allowances, but still no figure on his payslip for PAYE. 

 

Kind regards,

 

Jamie

TaliaI
Aug 28, 2019 12:46 PM UTC

Hello Jamie,

 

Does the employee have any year to date figures entered? What is their tax code?

 

Thanks,

 

Talia

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