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R
richturnbull-pro
July 26, 2024
Question

Payroll

  • July 26, 2024
  • 1 reply
  • 0 views

Hi, 

 

Can anyone help me please. The layout / screens to run the payroll seem to have changed in the last month and whereas previously when processing the payroll it gave the option to email payslips to employees this has disappeared and I can't see anywhere within the payroll section to do this now. Please can someone tell me where I can find this?

 

Also the notes that I had previously made under a particular employee have disappeared, how do I get these back?

 

I've tried a different browser and cleared the cache etc.. that a previous use suggested but this has made no difference. I've contacted webchat but that was so frustrating as it takes 4 minutes to get a reply from the adviser everytime and what I think is a simple question i.e. where is the option to email a payslip gone, they can't answer.

 

 Thank you to anyone that may be able to provide some help

 

 

 

1 reply

R
richturnbull-proAuthor
July 26, 2024

further to the above. It looks like the payroll product has changed on my monthly invoices from "QuickBooks Standard Payroll" to "QuickBooks Online Payroll Core" and this may be why it's changed and I've lost my notes. I didn't ask for this to be changed!!

 

Can I get the notes I made back and how do I email payslips in Payroll Core?

 

P
payment after leaving
July 26, 2024

Hi richturnbull-pro All our customers that are using the Standard payroll systems are being migrated over to the Core system, this is why you'll have noticed some changes. It's not possible to email the payslips from the system as it's been designed in this way so that the employees can be invited to the Workforce app to view the payslips themselves, therefore reducing the work of the payroll administrator. If you still would like to email the payslips to your employees it's possible to download the payslips and email them from your business email provider. In relation to your notes, if they are available they will be in the download section of the overview page.

E
Esther_H2CD
August 2, 2024

Hi, I have had the same issue where employee notes on the payroll page have gone missing since the system change, and they are not in the data download either. How can I get these back

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