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Kerry Turner
May 12, 2025
Question

Payroll

  • May 12, 2025
  • 1 reply
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Hi, I have a current account attached to my quickbooks online account.  About 5 months ago I saw that I had a new "bank" account in my chart of accounts.  Since November when I run payroll the amount I pay my employees shows in the new "bank" account and gets paid out of our proper current account.  In March though when I ran payroll the money showed as coming out of the current account and the was paid from the current account.  In quickbooks it is making it look like the salaries were paid twice.  How can I change this without having to roll back April and March salary runs please?

 

1 reply

I
Irene R
May 12, 2025

You have to delete and recreate each pay run from March to April so those pay slips will reflect on the right bank account, Kerry. Let's work on this together and discuss the cause of this issue.

 

To begin, changes like this happen in your QuickBooks Online (QBO) if you've modified your bank account in your Payroll preferences and run the Payroll since then. Let's review your selections and guarantee they are linked to your current institution to ensure this won't occur again.

 

  • If you're using the QBO Payroll Core, you can follow the steps below:

 

  1. Sign into your QBO account.
  2. Go to Settings, then choose Payroll Settings.
  3. In the Accounting section, select Edit ✎.
  4. Modify your Payroll Setting preferences according to your business needs.
  5. Once done, click Done.

 

Furthermore, deleting your pay run in your QBO rectifies the affected pay slips with the wrong bank account. I'll be laying step-by-step guidelines about the process.

 

  • If you're operating the QBO Core Payroll

 

  1. In your QBO account, choose Payroll at the left panel.
  2. Go to the Employees, then select Payroll payment list.
  3. Marked check the box beside the pay run schedule chosen.
  4. Tap the dropdown icon, then click Delete.

 

  • If you're using QBO Advance Payroll

 

  1. Go to Payroll.
  2. Select the Pay runs tab, then choose the pay period you wish to delete.
  3. Click Run Actions, then tap Unlock.
  4. After you unlock the pay run, then select Delete Pay Run.
  5. Once confirmed, click Delete.

 

Refer to these resources for more information and guided steps when deleting the QBO pay run:

 

 

After deletion, you can start recreating them and assign the pay runs to the new bank account.

 

Additionally, scan this material to generate various payroll reports in QBO Advance Payroll to gain detailed insights and summaries of payroll transactions and business activities: Run payroll reports in QuickBooks Online Advanced Payroll.

 

The alignment of your payroll records is our top priority, and I'm here to answer any follow-up questions you have. Just click the Reply button and I'll be sure to address them.

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