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Paul Stowe
March 17, 2021
Question

Payroll

  • March 17, 2021
  • 1 reply
  • 0 views

I recently took on an employee, when I set him up in payroll I entered his previous pay from another employer into the box for previous employment with us, I have been paying him weekly since then with FPS going to HMRC. I do not seem able to correct this error as I have paid him, HMRC say that they can't correct it and his family have lost all their benefits as a result and can't pay their bills. Does anyone know what I can do to correct this???

1 reply

R
Rasa-LilaM
March 17, 2021

Hello there, Paul Stowe.


I know how important for your employee to get his benefits and have the correct payroll data. Let me route you in the right direction to correct the issue.


In situations like this, we’ll have to open your account to view the employee’s paychecks. The safety of your information is our top priority. For this reason, I recommend contacting our QBO Care Team for payroll correction.


They can perform this process in a secure environment. Then, update the year-to-date payroll for the worker and help you send the EPS correction.

 

  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start a chat or Call us.

 

Let me share this guide to help you in the future. It contains topics and resources to efficiently perform any payroll processes.  Make sure to click on the link for the article to view the complete details: Workers and employees.


Reach out to me if you have other QuickBooks concerns. I’ll get back to make sure you’re taken care of. Have a good one.

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