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SarahH2406
April 21, 2022
Question

Payroll

  • April 21, 2022
  • 1 reply
  • 0 views

When I ran payroll for month 12 an error message was returned saying "We couldn't publish 4 out of 4 of your payroll journals". There is then an error message under each employee names which reads Error: Unable to generate a valid document number for this journal. I've tried different computers / browsers and following troubleshooting guidance, but no joy. Can anybody help me? I'm completely vexed!

1 reply

KlentB
KlentB
April 21, 2022

Hi there, SarahH2406
 

I appreciate all the efforts that you've exhausted just to get this working. At this point, I'd encourage contacting our technical supports so we can pull up your account and conduct an investigation about this issue. Here's how: 

 

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Send a message to start a conversation.

For more tips and resources in managing your payroll transactions in QuickBooks Online, you can check out some topics from this link: Process payroll.

 

I'm just a comment away if you need more help in accomplishing your other payroll tasks. Stay safe and have a great rest of the day.

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