Payroll but tax is high when it should be none

Welcome to the Community page, @simong93. I'm here to ensure you'll be able to use payroll to clear your director's loan in QuickBooks Online (QBO).

The system automatically computes contributions and deductions according to your configuration, ensuring that taxes are deducted accurately in alignment with the employee's setup. 

However, if your setup is accurate while the calculations are still incorrect, you'll want to cross-reference your pay slip in QuickBooks. Also, you have the option to utilize the HMRC calculator to ensure that they match exactly. It helps ensure accuracy and compliance with tax regulations.

Additionally, I would recommend getting in touch with an accountant who can assist you in verifying your setup by your specific payroll preferences.

To verify this matter completely, it would be best to reach out to our Payroll Support Team for further assistance. They can conduct a detailed review of your account and payroll setup. Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose Get a callback or Start a chat.

I'm adding these articles that will guide you on how to update employee records in QuickBooks:

• Add employees in QuickBooks Online Standard Payroll (UK)
• Adding an employee in QuickBooks Online Advanced Payroll

You can always drop your questions here if you'd like to learn more about managing payroll in QuickBooks. Do you have other concerns, like running reports or managing your transactions? Let me know, and I'll gladly help you out.