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T
TSN1
April 29, 2023
Question

Payroll - Closed Year

  • April 29, 2023
  • 1 reply
  • 0 views

Hi, I use quickbooks online with basic payroll.  I need to run this months payroll but the employee is shaded out with 'Closed Year' by their name?  It is showing nothing in view upcoming but is showing 'continue payroll' for an old weekly paid employee.  He left the company May 2022.  Any help appreciated as I have very basic knowledge.  Thank you

1 reply

S
SirielJeaB
April 29, 2023

We welcome you to the Community forum, @TSN1. I appreciate you sharing your experience in payroll services in QuickBooks Online. I'll route you to the right team to handle this issue.

 

I know how time-consuming it is and how it affects QuickBooks payroll activities. I recommend contacting our Live Support Team. They are the best team who can review the setup of your account, initiate a screen-sharing session, and may create a case to investigate this further if necessary. Here's how:

 

To contact support:

  1. Sign in to your QuickBooks Online account.
  2. Click the Help (?) icon.
  3. Type in your concern, then select the Let's talk option.
  4. Choose Contact Us to connect with a live support agent.
  5. Select Start a chat with a support expert or Get a callback from the next available expert.

 

You can also check our QuickBooks Online Advanced Payroll hub to help you manage employees, payroll settings, and process payroll, and reports.

 

We're always here willing to assist you with any QuickBooks-related concerns. Click the Reply button below or post in the Community again. Keep safe!

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