PAYROLL EPS submission is rejected: Validation failed for HMRC RTI payload: src-resolve: Cannot resolve the name 'dsig:Signature' to a(n) 'element declaration' component

Let's perform some basic troubleshooting so you can submit your Payroll EPS.

Since you're encountering an error while submitting your EPS, I suggest logging into your account using a private window. The private browser does not store any history or form data.

We can use either of these shortcut keys:

• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If it works fine from there, switch back to your regular browser and clear its cache to start fresh.

However, if the issue persists, I recommend contacting our QuickBooks Payroll support, for they have the necessary tools to look into this securely and investigate this error further.

Additionally, I've included these resources to help you better understand your business's financial status and ensure accurate tracking of your employees' payroll data. Open the article based on the product you're using:

• Run payroll in QuickBooks Online Standard Payroll
• Run payroll reports in QuickBooks Online Advanced Payroll

If you need further assistance submitting your payroll eps, please let us know, and we'll chime in to help again.