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emily-haydenasso
May 6, 2022
Solved

Payroll failed due to auto-enrollment but I am a sole director and the only employee. What have I done wrong?

  • May 6, 2022
  • 1 reply
  • 0 views
Hi there, I have set up payroll to run my first monthly payment but QB says it has failed as I have employees that need to auto-enrol. I am the only employee and have selected 'Non-eligible jobholder' and 'No' to 'Enrolled in pension'. What have I done wrong and how can I fix it to enable the payroll to run? Thanks! Emily
Best answer by GeorgiaC

Hi Emily, thanks for joining the Community 🙂 - under 'which one applies' did you select 'none of the above' or 'inactive workplace pension'? 

1 reply

G
GeorgiaCAnswer
May 6, 2022

Hi Emily, thanks for joining the Community 🙂 - under 'which one applies' did you select 'none of the above' or 'inactive workplace pension'? 

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emily-haydenassoAuthor
May 6, 2022

Hi GeorgiaC

 

I have tried both and still have the same issue!

 

Thanks

 

Emily

E
emily-haydenassoAuthor
May 6, 2022

I have tried a different combination and now it is working. Thank you!

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