Skip to main content
O
ogbp1
May 13, 2024
Question

Payroll failed says director is ready to enroll in pension and I must setup pension even though I've opted out.

  • May 13, 2024
  • 1 reply
  • 0 views

Hi, I had to delete a payroll entry, now when I try to re-run it says employee is ready to join pension but won't let me run pay-roll even though I'm sole director and have opted-out of pension. All settings are correct in employee details. I have read through all the related queries on the forum and there is no solution for my issue.

1 reply

E
emmam6
May 13, 2024

Hello Ogbg1, welcome to the QuickBooks Community.  We appreciate that you have looked through solutions already which have not worked for you. We don't want to go over the same ground however we need to check. The director employee what is the first payroll you are on, have you tried rolling back to the start the first payroll the director is on and changing the status to not assessed and then rolling it forward? If you have tried that or are unable to can you post a screenshot of the assessment status in the employee settings, the error message you get and which payroll you are using, and we'll escalate this with the senior technicians. Thanks.

Terms & ConditionsAccessibility statement